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Genesys Cloud CX: Developer Certification Sample Questions (Q56-Q61):

NEW QUESTION # 56
Error 400 by Notification service means the channel has been idle for 24 hours.

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, a notification channel remains active for 24 hours. If the channel is not renewed within this period, attempts to use it will result in a 400 error. To maintain an active channel beyond 24 hours, you must resubscribe to the topics before the channel expires. This can be achieved by sending aPOSTrequest to
/api/v2/notifications/channels/{channelId}/subscriptionswith an empty array as the body, effectively extending the channel's validity for another 24 hours. Implementing a recurring task to perform this resubscription every 23 hours is recommended to ensure continuous operation.

NEW QUESTION # 57
The typing notifications can be sent to the chat window using a POST with the _______________.

A. Member ID
B. Conversation ID + Member ID
C. Conversation ID + Member ID +Session ID
D. Conversation ID + Session ID

Answer: B

Explanation:
In Genesys Cloud CX, to send typing notifications to the chat window, you use aPOSTrequest to the/api/v2
/conversations/{conversationId}/participants/{participantId}/typingendpoint. This requires both the Conversation ID and the Participant (Member) ID to correctly identify and notify the specific participant within the conversation.

NEW QUESTION # 58
You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.

A. False
B. True

Answer: B

Explanation:
You can combine Genesys Cloud CX Voice and BYOC Cloud to leverage the benefits of both cloud telephony connection options. This hybrid approach allows organizations to utilize Genesys' fully managed telephony service while maintaining relationships with existing carriers.

NEW QUESTION # 59
To get the recordingld for a conversation, which information should be included in the missing section of the URL.
https://api/v2/conversations/{___________}/recordings

A. Conversation
B. ivrld
C. DBID
D. Recordingld

Answer: A

Explanation:
https://api/v2/conversations/{conversationId}/recordings. You need to include the Conversation ID, not a recording ID or database ID, to retrieve the associated recordings for that specific conversation.

NEW QUESTION # 60
If no content type is mentioned in a request, Genesys Cloud CX responds to the request in _______________ format.

A. YAML
B. CVS
C. XML
D. JSON

Answer: D

Explanation:
Genesys Cloud CX APIs default to JSON format for responses when no specific content type is mentioned in the request, as JSON is the standard data interchange format used across its RESTful API platform.

NEW QUESTION # 61
......

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