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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions (Q36-Q41):

NEW QUESTION # 36
ABC Cloud is using Communications Cloud's Order Management for provisioning and activations of services. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for reference and troubleshooting purposes. A Consultant has started their design using existing Vlocity Process Libraries.
What solution should the Consultant propose to save the ERP order identifiers back to the Salesforce order record?

A. Configure the Response DataRaptor Bundle to process CREATE response from ERP and save returned ERP order identifier to SFI order record.
B. Configure GET ERP Order Callout task straight after the callout task that creates an order in ERP. Enhance the out-of-the-box integration adapter to process GET response from ERP and save returned ERP order identifier to SFI order record.
C. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save returned ERP order identifiers using Load DataRaptor.
D. Enhance OOTB integration adapter to process CREATE response from ERP and save returned ERP order identifier to SFI order record.

Answer: A

Explanation:
For integrations where the provisioning/ERP system returns an external order ID in a synchronous response, Salesforce recommends using the Response DataRaptor Bundle of the Integration Procedure or Process Library.
The Process Library already includes patterns for handling:
Create Order callouts
Handling synchronous responses
Mapping response fields into Salesforce objects (e.g., SFI Order, Fulfillment records) You simply extend the Response DataRaptor to:
Extract ERP Order Identifier from the response payload.
Save it onto the corresponding Salesforce Order record for audit and troubleshooting.
Why other options are incorrect:
B: Auto Tasks are for async flows; the requirement is synchronous.
C: Enhancing the OOTB adapter is not recommended-declarative DR bundles should be used.
D: Creating a separate GET callout is unnecessary because the identifier is returned in the synchronous CREATE response.
Thus, A is the Salesforce-recommended approach.

NEW QUESTION # 37
Which KPIs can be derived using Planogram detection?

A. Out of Stock, Share of Shelf, Brand Facings
B. Out of Stock, Share of Shelf, SKU Facings
C. Out of Stock,Shelf Size, SKU Facings
D. Out of Stock, Shelf Size, Brand Facings

Answer: B

Explanation:
Out of Stock, Share of Shelf, and SKU Facings are three KPIs that can be derived using Planogram detection. A Planogram is a visual representation of how products should be arranged on a shelf. Planogram detection is a feature that uses Einstein Vision to compare the actual shelf image with the expected planogram image and calculate metrics such as:
Out of Stock, which measures the percentage of products that are missing from the shelf.
Share of Shelf, which measures the percentage of space occupied by a product or brand on a shelf.
SKU Facings, which measures the number of times a product SKU is visible on a shelf. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 23-24.

NEW QUESTION # 38
United Telecom (UT) has finalized a design for launching sales and self-service capabilities through different channels to improve their customer experience.
Which two out-of-the-box capabilities should UT use to support customers through multiple channels on Communications Cloud?

A. Cart-based APIs using OmniOut
B. Digital Commerce SDK
C. Custom APIs using LightningOut
D. Digital Commerce APIs

Answer: B,D

Explanation:
Salesforce Communications Cloud (formerly Vlocity Communications) provides a set of out-of-the-box omnichannel capabilities specifically designed to support buying, managing, and modifying telecom services across web, mobile, partner portals, and agent-assisted channels. Public Salesforce documentation describes two major components that enable this: Digital Commerce APIs and the Digital Commerce SDK.
Digital Commerce APIs (Option A)
Salesforce provides a full suite of REST-based Digital Commerce APIs that expose CPQ functions such as:
Product discovery
Product configuration
Pricing and promotions
Cart creation and management
Order submission
These APIs are channel-agnostic and built for web portals, mobile apps, in-store kiosks, and agent desktops, making them ideal for United Telecom's requirement to support multiple sales and self-service channels. They leverage standardized product and pricing logic directly from the Enterprise Product Catalog, ensuring consistency across all channels.
Digital Commerce SDK (Option B)
The Digital Commerce SDK complements the APIs by providing reusable UI components, templates, and client-side tools to rapidly build modern commerce experiences. It supports Lightning, LWC, and headless storefronts, enabling companies to create branded, high-performing customer experiences with minimal custom code. This SDK allows UT to deliver responsive and consistent digital buying flows without building UI logic from scratch.
Options C (Cart-based APIs using OmniOut) and D (Custom APIs using LightningOut) involve custom or integration-heavy approaches that are not needed when out-of-the-box Digital Commerce capabilities already provide a complete omnichannel solution.
Therefore, the two correct out-of-the-box capabilities for multi-channel customer experience in Communications Cloud are A and B.

NEW QUESTION # 39
Universal Communication is a digital cable leader across the United States. They have started using Communications Cloud for their B2B use case. One of their new requirements is on One Time Charges (OTCs) that depend on multiple factors. Some of the factors are account related, while other factors are product related. They already use matrix-based pricing for their recurring price that depends on different sets of properties on Product and Account.
What approach should a Consultant take to implement OTC within the existing matrix-based recurring pricing model?

A. Create OTCs as additional products with Prices and add those Products to the cart using a separate button that uses postCartItems.
B. Create an Apex class and hook code to calculate the prices and add as a step within the Pricing plan.
C. Add more columns within the existing matrix for recurring charges and calculate the OTCs using that matrix.
D. Create another matrix for OTCs and add all the attributes from Account and Product as input and Price as output.

Answer: D

Explanation:
Salesforce Communications Cloud supports rich pricing models using Matrix-Based Pricing (MBP). Matrix-based pricing is the recommended method when pricing depends on multiple attributes from Account, Product, or other context properties.
For One-Time Charges (OTCs), Salesforce recommends separate pricing matrices, not combining OTC logic inside recurring matrices. OTCs often have different conditioning logic, different triggers, and different applicability rules than recurring charges.
Option B follows the supported pattern:
Define a new matrix for OTC pricing
Use relevant Account attributes (tier, segment, SLA level)
Use relevant Product attributes (speed, class of service, add-ons)
Output the appropriate OTC amount
Options A and C introduce unnecessary custom logic or create nonstandard product artifacts. Option D is incorrect because recurring pricing matrices must not be overloaded with unrelated OTC fields-Salesforce documentation recommends separating matrices by charge type.

NEW QUESTION # 40
Universal Connect (UC) offers only Internet service. However, they plan on extending their offering to include TV services for their existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
A Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the Internet and TV offer.
What will the Consultant see as a result if the customer orders Internet and TV together?

A. No errors will be returned; the value for "Installation Type" on the technical product will be set to the most recently modified attribute.
B. An error at run time; no value will be assigned to the attribute "Installation Type" on the technical product.
C. No errors will be returned; the "Installation Type" will be copied as empty/null after decomposition on the technical product.
D. An error at design time; an error will be returned while configuring the decomposition relationships because of the duplicate attributes.

Answer: A

Explanation:
In Salesforce Communications Cloud, when multiple commercial offers decompose into the same technical product, the system performs attribute mapping during decomposition using the configured Commercial-to-Technical Product relationships. Public Industries documentation explains that when two or more commercial products share an attribute with the same target technical product attribute, the system does not throw an error automatically. Instead, Communications Cloud uses a "last write wins" behavior during value assignment.
In this scenario, both the Internet and TV commercial offers have the same attribute "Installation Type", and both map to the same attribute on the shared technical product (access line). When a customer orders Internet + TV together, the decomposition engine executes sequentially. The attribute mapping is processed for the Internet offer first (or whichever is configured first in the order). Next, the TV offer decomposes and updates the same attribute on the same technical product instance.
Because no conflict-handling mechanism is defined out of the box, and no mutual-exclusivity rules are enforced by default, the value from the last processed offer simply overwrites the earlier one. This is expected behavior in native EPC + OM decomposition when two attributes of identical name and mapping collide.
Therefore:
No design-time error occurs → eliminating option B.
No runtime decomposition error occurs → eliminating option D.
The attribute is not set to null → eliminating option C.
The system instead sets the technical product's Installation Type to whichever product's value was processed most recently.

NEW QUESTION # 41
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