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ServiceNow CIS-ITSM certification exam is an excellent opportunity for IT professionals to showcase their skills and knowledge in IT service management. Certified Implementation Specialist - IT Service Management certification is globally recognized and is highly valued by employers. By earning this certification, professionals can enhance their career prospects and become a valuable asset to their organizations.

ServiceNow CIS-ITSM exam covers a wide range of topics including IT Service Management, ServiceNow platform architecture, ServiceNow applications, data and process management, and reporting and analytics. CIS-ITSM Exam is designed to test the individual's understanding of these topics and their ability to apply them in real-world scenarios. CIS-ITSM exam comprises of multiple-choice questions and is timed, with a duration of 1 hour and 30 minutes.

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ServiceNow CIS-ITSM Certification Exam is suitable for IT professionals who have experience working with ServiceNow ITSM products and are looking to advance their careers. CIS-ITSM exam tests candidates on their ability to configure and manage ServiceNow ITSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q145-Q150):

NEW QUESTION # 145
Which of the following tables does the change_request_sla database view join? (Choose all that apply.)

A. task_sla
B. metric_instance
C. change_request
D. change_sla
E. change_task

Answer: A,C

NEW QUESTION # 146
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

A. Estimated durations can be set
B. Stage labels and names can be changed
C. Define a Service Level Agreement for a stage
D. States for the requested item records can be renamed

Answer: A,B

NEW QUESTION # 147
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

A. Application Menus
B. Reports
C. Dependency View
D. CI Class Manager

Answer: D

NEW QUESTION # 148
Which of the following users has the permission to close an incident? (Choose two.)

A. Itil Admin
B. None of the listed answers
C. Incident Manager
D. Itil User
E. Incident caller

Answer: A,E

Explanation:
Explanation
Users with itil roles or incident manager don't have permission to close incidents. Incidents can be closed by the user who opened them or by the itil admin.

NEW QUESTION # 149
On an incident record, where are the fields fiat appear on the caller lookup select box defined?

A. The ref_contributions attribute on the caller lookup form
B. The Caller lookup field on the [user] table
C. The form design of the caller lookup form
D. The ref_ac_column attribute from the dictionary entry

Answer: D

NEW QUESTION # 150
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